Brasília relocation guide
Setting up utilities in Brasília
Use the property's bills to settle who pays for what.
On this page
The short answer
Brasília utility setup begins with the actual apartment's meters and recent bills. Some rental examples include water or gas through the condominium, while others separate consumption. Caesb publishes a holder-change process for water, and Neoenergia Brasília has a separate household electricity process. Confirm the responsible account, the move-in readings and any building work before assuming that an account change also creates a physical connection.
- Caesb asks for the new holder's documents, a link to the property and a signed request.
- Neoenergia's individual household checklist differs from its company checklist.
- A holder-change service deadline does not establish a new physical connection date.
Start from the bills and meters
| Example | Published arrangement | Ask before move-in |
|---|---|---|
| CO9797 studio | Water within the condominium charge. Power and gas consumption separate. | Which meter readings and bills transfer to you? |
| CO959, SHCGN 703 | Water and piped gas included in the condominium. Power by consumption. | Which charges are fixed and which can change? |
| CO10385, Águas Claras | Condominium figure adds water consumption. Piped gas and power by consumption. | What is the billing cycle and how is water allocated? |
Request the Caesb holder change
Caesb's service charter lists its portal, app, regional offices and Na Hora for holder changes. It asks for the new holder's personal documents, proof of a link to the property and a signed service request.5
The charter gives up to 24 business hours for this account service. That is different from the deadlines for inspection or a new sewer connection on the same document page. Use 115 or WhatsApp +55 61 3029 8115 to confirm the request that applies to the home.5
Use the individual Neoenergia checklist
Neoenergia Brasília lists RG and CPF or CNH for an individual holder change. Its page also addresses the new holder's own arrears. If the prior occupant has debts, ask what evidence shows that you are a different customer with no responsibility for them.1,
Use the provider's site or WhatsApp +55 61 3465 9318. Its 24-hour electricity contact is 116. The published accessible channel is 0800 701 0155, with 0800 061 0196 for callers outside the concession area.1,
Arrange internet without assuming coverage
Reitec's Asa Norte page advertises a 300 MEGA residential plan at US$20 (BRL 99) a month. It does not establish installation at every apartment. Ask about the exact address, equipment, upload and any contract term.3
No standard household power or water bill is quoted here. Ask for the real property's recent consumption and tariff category, then read the home-office checks and the lease inclusions.
Questions people ask
Does Caesb's 24-business-hour deadline mean a new connection?
No. The quoted deadline is for changing the responsible account holder. Inspection and new physical connection work have separate processes and deadlines.
What does Caesb ask a new holder to provide?
Personal documents, evidence linking the holder to the property and a signed service request. The charter lists the portal, app, regional offices and Na Hora as channels.
Which electricity contact should I save?
Neoenergia Brasília lists 116 for 24-hour service and WhatsApp +55 61 3465 9318 for service requests. Its accessible channel is 0800 701 0155.
Can I assume water is included in every condominium charge?
No. CO959 says water is included, while CO10385 adds water consumption to its quoted condominium figure. Ask for the specific apartment's bill and allocation method.
Plan your move
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Our packages are available for moves to Santiago today. For other cities, we confirm providers, requirements, and fees before you pay.
Sources and how we check them
Sources and how we check them7 sources
Every figure on this page comes from the official or primary source listed here. We checked them in . Rules and prices change, so confirm anything important with the source before you act on it.
- Neoenergia Brasília, residential service channels (opens in a new tab)
- Coemi CO9797, furnished Asa Norte studio monthly rent (opens in a new tab)
- Reitec, residential fiber offers in Asa Norte (opens in a new tab)
- Coemi CO959, Asa Norte one-bedroom rental (opens in a new tab)
- Caesb, service charter and account holder change (opens in a new tab)
- Neoenergia Brasília, residential account holder change (opens in a new tab)
- Coemi CO10385, Águas Claras three-bedroom rental (opens in a new tab)