Arraial do Cabo relocation guide
Utilities in Arraial do Cabo
Inspect the actual accounts before accepting the keys. Decide which bills stay with the owner and which need an account change.
- Enel Rio
- Option 7
- WhatsApp +55 21 99601-9608.
- Prolagos
- 0800 7020 195
- Telephone and WhatsApp hours differ.
- Water office
- Praia dos Anjos
- Rua Rui Barbosa 48.
- Handover
- Bills and readings
- Settle the actual account allocation.
On this page
The short answer
The utility plan depends on the agreement. Praia Grande includes water and several named charges, while Figueira contradicts itself about electricity. Start with recent bills and meter readings from the actual home. Then arrange any Enel, Prolagos and internet account work that belongs to you. A change of account holder and a working physical connection are separate checks.
- Read the actual bill and lease allocation first.
- Enel publishes a Rio de Janeiro account-change channel.
- Prolagos lists an Arraial office and current service numbers.
- An included account does not settle every connection term.
Our take
Put the bills beside the agreement
The Praia Grande offer includes water, condominium, gas, IPTU, fire tax and fire insurance. Electricity and internet are not named in that list. Ask whose account remains active, how usage is handled, and who is responsible for maintenance or charges outside the rent.1
Figueira's feature list says water and electricity are included, but its description puts electricity among tenant costs. Its IPTU amounts also conflict. Get one corrected written allocation and current bill before accepting a total or transferring an account.2
Use Enel's Rio de Janeiro procedure
Enel's March 26, 2025 procedure lists Rio de Janeiro WhatsApp +55 21 99601-9608, option 7, or a service store. It accepts named official photo identities, including passport and the foreigner document described as RNE. Ask which identity and CPF details it needs for your case and installation.3
The new holder must not have overdue Enel debts under the holder's CPF or CNPJ. If the property has outstanding or upcoming bills, Enel asks for proof of possession or ownership. Its published account change is free, with targets of three business days in urban areas or five in rural areas after documents are received. Those are process targets, not a guarantee of immediate power at the home.3
If you leave the property, arrange the account exit and final bills rather than assuming the next occupant completes them. Photograph the meter readings and condition of the connection at handover. Keep the actual provider response with your records.3
Check the home's Prolagos arrangement
Prolagos lists 0800 7020 195 for telephone service around the clock. It lists the same number for WhatsApp from Monday through Saturday, 8 a.m. to 7 p.m. Its Arraial office is Rua Rui Barbosa 48, Praia dos Anjos, with appointment arrangements on the contact page.4
Ask about the actual account number, current holder, meter, tenant documents, any account-change charge and the proposed handover. Where water remains included in rent, confirm how the owner handles bills and interruptions. This contact page does not establish every home's connection, pressure, storage condition or drinking-water quality.1,
Finish the physical and internet checks
Inspect taps, visible leaks, drainage, storage and working electrical fittings with the owner. Ask about previous interruptions and repairs. Run the air conditioning and appliances that remain, then agree who maintains each item. A service account alone does not establish the home's condition.1,
Pontal's internet contract requires technical feasibility at the exact address and sets account-sharing and equipment-return terms. Confirm those before accepting a landlord connection. Read remote work, rent and cost of living before completing the handover.6
Questions people ask
Should every tenant change every account?
Start with the actual lease and bill. Decide which accounts remain with the owner and which belong to the tenant, then ask the provider about that arrangement.
What is Enel's published Rio de Janeiro contact for this process?
Its procedure lists WhatsApp +55 21 99601-9608, option 7, or a service store. Confirm documents for your identity and actual installation.
Which Prolagos number is current in its contact page?
It lists 0800 7020 195 for telephone service and WhatsApp, with different published service hours. Check the page before a visit or account task.
Does a working account prove the home's water and electrical condition?
No. Inspect the physical connection, fittings, storage, leaks and appliances. Agree maintenance and record the handover readings separately.
Plan your move
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Sources and how we check them
Sources and how we check them6 sources
Every figure on this page comes from the official or primary source listed here. We checked them in . Rules and prices change, so confirm anything important with the source before you act on it.
- Imobiliária Praiana, Praia Grande monthly rental, reference 2993 (opens in a new tab)
- Experiência em Búzios, Figueira annual lease, reference 99-L (opens in a new tab)
- Enel, Rio de Janeiro account-holder change procedure, March 26, 2025 (opens in a new tab)
- Prolagos, current service channels and Arraial office (opens in a new tab)
- Imobiliária Praiana, Praia dos Anjos monthly rental, reference 828 (opens in a new tab)
- Pontal Net TV, published residential service contract (opens in a new tab)